Cancellation Policy
- Please provide at least 24 hours' notice for cancellations or rescheduling
- No charge for cancellations made with 24+ hours' notice
- A $75 fee may apply for cancellations with less than 24 hours' notice
- A $105 fee may apply if we're already en route or show up to your location when/before you cancel
- Please call as soon as possible if you need to cancel or reschedule!
Warranty Policy
Our Commitment to Quality Service
Labor & Parts Warranty:
- 1-year warranty on all labor and parts for materials/fixtures we supply
- Warranty covers defects in materials and workmanship
- Warranty period begins from date of installation
- For warranty service, please contact our office directly
Water Heaters & Fixtures with Extended Manufacturer Warranties
- First year:
- Full coverage on labor and parts
- After first year:
- We'll assist with manufacturer warranty claims for products we supplied
- Customer pays only for labor and miscellaneous materials for replacement
- Original manufacturer warranty terms apply to replacement parts
What's Not Covered
- Customer-supplied fixtures or materials
- Damage from misuse, accidents, or unauthorized repairs
- Normal wear and tear
- Water quality issues (hard water, sediment)
- Changes in water pressure Acts of nature (freezing, flooding, etc.)
To Make a Warranty Claim
- Contact our office
- Provide original invoice number
- Describe the issue
- Schedule a service appointment
We're committed to your satisfaction and stand behind our work. If you have any questions about our warranty coverage, please ask.
Seasonal Plumbing Services Policy
Winterization & Spring Turn-On Service Agreement
Scheduling
- Schedule your winterization at least 3 weeks in advance to ensure availability and service before freezing weather
- We will coordinate with the Water district for you in instances where meters need to be removed or installed
- Schedule spring turn-ons at least 3 weeks in advance
- Our company must perform the spring turn-on if we completed the winterization
- Appointments are scheduled Monday-Thursday during normal business hours
Access & Communication
- Customer must provide access to all areas requiring service
- If not present during service, customer must be reachable by phone
- Provide a working phone number where you can be reached during the appointment
Repairs & Authorization
- Repairs up to $500 necessary to complete the service will be automatically approved
- We will attempt to contact you first
- If unreachable, work will proceed to maintain appointment
- Repairs exceeding $500:
- If we cannot reach you, service will be rescheduled
- A $105 trip charge or time invested will be billed
- A new appointment will be required to complete service
Warranty Coverage
- We warranty against frozen/burst pipes if we both winterize AND turn on your system
- Not covered under warranty:
- Mechanical items (ice makers, dishwashers, washing machines)
- Previously unknown or undisclosed plumbing
- Pre-existing conditions
- Solenoid valves in appliances
- Leaky faucets, outside spigots, valves, or running toilets (common as seals and gaskets dry out with no water over winter months- See note below)
- Low water pressure/discolored water (common as sediment is stirred up in pipes- See note below)
During Winter Shutdown: When water is removed from your plumbing system for several months, rubber seals and gaskets in faucets, valves and toilets naturally dry out and may shrink. This is normal and expected.
What This Means at Spring Turn-On:
- Some faucets may drip until seals re-expand with water contact
- Toilets might run or leak around gaskets
- These issues typically resolve within 24-48 hours as parts rehydrate
- If problems persist after 48 hours, repairs may be needed
During Winter Shutdown: When water is removed from your plumbing system, traces of sediment, rust, and mineral build up settle in pipes all winter. When we turn your water back on in spring, you may notice cloudy or low-pressure water at first. This is normal and temporary.
What This Means at Spring Turn-On:
- When water flow resumes, this sediment gets stirred up
- It's like shaking a snow globe - particles that settled now float around Initially cloudy or discolored water
- Temporarily reduced water pressure
- This usually clears up within an hour
- Running all faucets briefly will help clear the lines
These conditions are a normal part of seasonal shutdown and are not covered under winterization warranty. We're happy to repair any persistent issues for our standard service rate.
By scheduling our winterization & turn-on service, you agree to these terms and conditions.
